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check_list [2008/06/19 16:36]
support
check_list [2018/06/15 09:04] (current)
support typo
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     * GAMS version and solver used     * GAMS version and solver used
     * Size and structure (linear, nonlinear etc.) of the model      * Size and structure (linear, nonlinear etc.) of the model 
-Most of these information are included in the log file: +Most of these information are included in the **log file** (.log)
   * If you are using the GAMSIDE, there will be a file called ''​model_name.log''​ in your GAMS project directory. Alternatively you may just copy and paste the content of the process window into an e-mail.   * If you are using the GAMSIDE, there will be a file called ''​model_name.log''​ in your GAMS project directory. Alternatively you may just copy and paste the content of the process window into an e-mail.
-  * If you are working from the command line, please use the additional ​ command line option lo=2 (e.g. ''​gams trnsport.gms ​o=2''​) to redirect the screen output into a log-file. +  * If you are working from the command line, please use the additional ​ command line option lo=2 (e.g. ''​gams trnsport.gms ​lo=2''​) to redirect the screen output into a log file. 
  
 Find below an example of a log file (''​trnsport.log''​):​ Find below an example of a log file (''​trnsport.log''​):​
 <​code>​ <​code>​
---- Job trnsport.gms Start 05/16/08 14:58:33 + 
-GAMS Rev 227  ​Copyright (C) 1987-2008 GAMS Development. All rights reserved +--- Job trnsport.gms Start 08/10/15 11:44:37 24.4.6 r52563 WEX-WEI x86 64bit/MS Windows 
-Licensee: Franz Nelissen ​                                S080428/0001CN-WIN+GAMS 24.4.6 ​  Copyright (C) 1987-2015 GAMS Development. All rights reserved 
 +Licensee: Franz Nelissen ​                                S150318/0001CN-GEN
           GAMS Software GmbH                                         ​DC3459           GAMS Software GmbH                                         ​DC3459
 --- Starting compilation --- Starting compilation
 --- trnsport.gms(69) 3 Mb --- trnsport.gms(69) 3 Mb
---- Starting execution: elapsed 0:00:00.004+--- Starting execution: elapsed 0:00:00.002
 --- trnsport.gms(45) 4 Mb --- trnsport.gms(45) 4 Mb
 --- Generating LP model transport --- Generating LP model transport
 --- trnsport.gms(66) 4 Mb --- trnsport.gms(66) 4 Mb
 ---   6 rows  7 columns ​ 19 non-zeroes ---   6 rows  7 columns ​ 19 non-zeroes
---- Executing CPLEX: elapsed 0:00:00.009 +....
- +
-ILOG CPLEX       ​May ​ 1, 2008 22.7.2 WIN 4792.4799 VIS x86/MS Windows +
-Cplex 11.0.1, GAMS Link 34  +
- +
-Reading data... +
-...+
 </​code>​ </​code>​
 Please send us that file.  Please send us that file. 
  
-If possible also attach a (zipped) copy of your model and all necessary data files, which will allow us to reproduce the problem. If there are include files or other data sources, please use the ''​dumpopt''​ parameter to produce a single source file. In case there are confidential issues, you may send us a scalar version of your model, ​ [[conversion_of_confidential_models_for_submission_to_gams_support|click here]] for instructions about that and the usage of the ''​dumpopt''​ option.+If possible also attach a (zipped) copy of your model and all necessary data files, which will allow us to reproduce the problem. In case there are confidential issues, you may send us a scalar version of your model, ​ [[conversion_of_confidential_models_for_submission_to_gams_support|click here]] for instructions about that.
  
-Our e-mail system can handle attachments up to a size of 15MB. If you have to send us larger files we recommend to use a free exchange file service provider. We have made good experiences with [[http://drop.io/#|drop.io]].+Our e-mail system can handle attachments up to a size of 15MB. If you have to send us larger files please ​use our [[http://www.gams.com/​upload/| file upload facility]] and send us the name of the uploaded file.
  
 As a security measure to prevent potential viruses, our mail system does not accept executable files (such as files ending in .exe, bat, or cmd), even if they are sent in a zipped (.zip, .tar, .tgz, .taz, .z, .gz) format. Any message of this type sent to us will be bounced back you. Adding an underscore to the file attachment (e.g. file.zip_) will help. As a security measure to prevent potential viruses, our mail system does not accept executable files (such as files ending in .exe, bat, or cmd), even if they are sent in a zipped (.zip, .tar, .tgz, .taz, .z, .gz) format. Any message of this type sent to us will be bounced back you. Adding an underscore to the file attachment (e.g. file.zip_) will help.
  
-Please also visit our [[doku.php|Support Wiki]].+Please also visit our [[http://​support.gams.com/|Support Wiki]].
  
 You can reach GAMS by several means of communication:​ mail, fax and phone. The full addresses are: You can reach GAMS by several means of communication:​ mail, fax and phone. The full addresses are:
-  - GAMS Development Corporation, ​1217 Potomac Street, NW, Washington, DC 20007, ​USA+  - GAMS Development Corporation, ​ USA
     * Phone: (+1) 202 342-0180     * Phone: (+1) 202 342-0180
-    * Fax: (+1) 202 342-0181 
     * [[support@gams.com|support@gams.com]] ​     * [[support@gams.com|support@gams.com]] ​
-   - GAMS Software GmbH, Eupener Str. 135-137, 50933 Cologne, Germany+   - GAMS Software GmbH, Germany
      * Phone: (+49) 221 949-9170      * Phone: (+49) 221 949-9170
-     * Fax: (+49) 221 949-9171 +    ​* [[support@gams.com|support@gams.com]] ​
-    ​* [[support@gams.com|support@gams.com]] or [[info@gams.de|info@gams.de]] +
  
  
IMPRESSUM / LEGAL NOTICEPRIVACY POLICY check_list.1213886191.txt.gz · Last modified: 2008/06/19 16:36 by support